Frequently asked questions
What is the return policy?
We want you to absolutely love your purchase from Compass Star. If for any reason you’re not completely satisfied, please contact us within 14 days of receiving your order. We’ll do our best to make it right through an exchange, store credit, or refund (depending on the item and issue).
Are any purchases final sale?
Some products are marked as final sale due to customization or hygiene reasons. These items will always be clearly labeled on their product pages before checkout.
When will I get my order?
We aim to process and ship all orders as quickly as possible. Once your order is on its way, you’ll receive a shipping confirmation email with tracking details. Delivery times vary depending on your location and selected shipping method.
Where are your products manufactured?
Compass Star partners with trusted manufacturers internationally. Each product is made with care to ensure top quality, comfort, and fair value.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your location and order size. You’ll always see the total shipping fee before completing your purchase—no surprises!
Couldn't find your answer?
We’re here to help! If your question wasn’t answered above, feel free to reach out to our friendly support team through the Contact page on our homepage.